Privacy Policy – How JILIBD Protects Your Data

1 Introduction

jilibd is an online gaming platform serving players in Bangladesh. We take the privacy of our players seriously. This policy is written in plain language so that every jilibd player — regardless of their technical background — can understand exactly what happens to their personal information when they use our platform.

This policy applies to all personal data collected through jilibd.one, the j ilibd mobile app, and any communications between you and jilibd support. It covers data collected during registration, gameplay, deposits, withdrawals, and general browsing of the jilibd platform.

2 Data We Collect

jilibd collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Below is a clear breakdown of what jilibd collects and why.

Information you provide directly:

• Full name — used for identity verification and account ownership.
• Phone number — used for account login, two-factor authentication, and support contact.
• Email address — used for account notifications, support communication, and optional marketing.
• Date of birth — used to verify that you meet the minimum age requirement of 18 years.
• Payment method details — bKash, Nagad, or Rocket account numbers used for deposits and withdrawals.
• Identity documents — national ID card or passport, collected only when account verification is required.

Information collected automatically:

• IP address — used for fraud detection, geographic restriction enforcement, and security monitoring.
• Device information — device type, operating system, and browser version, used for platform optimisation and fraud prevention.
• Session data — pages visited, time spent, and actions taken on jilibd, used to improve the platform experience.
• Transaction history — records of all deposits, withdrawals, bets placed, and game results on your jilibd account.
• Cookie data — see Section 6 for full details on how jilibd uses cookies.

3 How We Use Your Data

jilibd uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The table below summarises the main uses of your data on jilibd.

4 Legal Basis for Processing

jilibd processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the jilibd service you have signed up for — including account management, gameplay, and payment processing.
• Legal obligation: jilibd is required by applicable regulations to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and responsible gaming compliance.
• Legitimate interests: jilibd processes certain data — such as IP addresses and device information — to protect the platform from fraud, abuse, and security threats. This processing is proportionate and does not override your privacy rights.
• Consent: Where jilibd relies on your consent — such as for marketing communications — you have the right to withdraw that consent at any time.

5 Data Sharing

jilibd does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection standards.

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When account verification is required, jilibd may share your identity documents with a third-party verification service. These providers are bound by strict confidentiality agreements.
• Game providers: Some games on jilibd are provided by third-party game studios. These providers may receive anonymised session data to support game functionality. They do not receive your personal identity information.
• Regulatory and law enforcement authorities: jilibd will disclose personal data to relevant authorities when required to do so by law, court order, or regulatory obligation. This includes anti-money laundering reporting obligations.
• Business transfers: In the event of a merger, acquisition, or sale of jilibd's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

6 Cookies and Tracking

jilibd uses cookies and similar tracking technologies to operate the platform, remember your preferences, and monitor platform performance. Cookies are small text files stored on your device when you visit jilibd.one.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on jilibd.
• Analytics cookies: Help jilibd understand how players use the platform — which pages are visited most, where players drop off, and how performance can be improved. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your jilibd account. For most players, the default cookie settings provide the best experience on jilibd.

7 Data Security

jilibd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and jilibd is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing — jilibd staff cannot see your password in plain text.
• Access to personal data within jilibd is restricted to staff who need it to perform their job functions.
• jilibd conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• Payment data is handled by PCI-compliant payment processors and is not stored on jilibd's own servers.

In the unlikely event of a data breach that affects your personal information, jilibd will notify affected players promptly and take immediate steps to contain and remediate the incident.

8 Data Retention

jilibd retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and by applicable legal requirements.

• Account data: Retained for the lifetime of your account plus a minimum of 5 years after closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of your account plus the legally required period after closure. Copies are securely deleted once the retention period expires.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

9 Your Rights

As a jilibd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact jilibd support at [email protected]. We will respond within 30 days.

10 Children's Privacy

jilibd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jilibd, please contact us immediately at [email protected]. We will investigate and close the account promptly, returning any real-money deposits to the original payment method.

jilibd uses date of birth verification during registration and may request identity documents to confirm age. Any account found to belong to a minor will be closed without notice and any associated winnings will be forfeited.

11 Changes to This Policy

jilibd may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will notify registered players via email or through an in-platform notification at least 7 days before the changes take effect.

The updated policy will always be available at jilibd.one/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of jilibd after the effective date of any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the jilibd privacy team using the details below. We aim to respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 through the jilibd platform
• FAQ: jilibd.one/faq

For questions about our Terms and Conditions, please visit our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.